Privacy Policy

Who we are

This website (ramaya.hair) is operated by Ramaya Hair Private Limited, B-239, Ramayan Marg, Vaishali Nagar, Jaipur, Rajasthan 302021, India (“Ramaya Hair”, “we”, “us”). This policy explains how we handle your personal information.

Information we collect

Information you give us

• Contact details: name, email address, phone or WhatsApp number
• Order details: billing and shipping address, products purchased, order notes
• Messages you send us through our contact form, WhatsApp, iMessage, phone or email
• Account details if you create an account (username and password)

Information collected automatically

• Device and browser information, IP address and approximate location
• Pages visited, products viewed and how you interact with our site
• Cookies and similar technologies (see below)

Payment information

Payments are processed by secure third-party payment providers. We do not store your full card details on our servers.

How we use your information

• To process, ship and track your orders
• To reply to your enquiries and provide customer support, including on WhatsApp
• To prepare quotes for bulk and wholesale orders
• To prevent fraud and keep our website secure
• To improve our website, products and services
• To send updates or offers — only where you’ve agreed, and you can opt out any time
• To meet legal, tax and accounting obligations

How we share information

We never sell your personal information. We share it only where needed to run our business:

• Couriers (such as DHL, FedEx and Aramex) to deliver your order
• Payment providers to process payments securely
• Service providers who host our website, send emails or provide analytics
• Authorities where required by law, including customs authorities for international shipments

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the site (such as the cart and checkout) may not work properly without them.

Data retention & security

We keep your information only for as long as needed for the purposes above, including legal, tax and accounting requirements. We use reasonable technical and organizational measures to protect your data, but no method of transmission over the internet is completely secure.

Your rights

Depending on where you live (for example under the GDPR in the EU/UK or the CCPA in California), you may have the right to:

• Access the personal information we hold about you
• Ask us to correct or delete your information
• Object to or restrict certain processing, including marketing
• Request a copy of your data in a portable format

To make a request, email exports@ramayahair.com. We’ll respond within the time required by applicable law.

International transfers

We are based in India, and your information may be processed in India and other countries where our service providers operate. We take steps to make sure your information is protected wherever it is processed.

Children

Our website is not intended for children under 16, and we don’t knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date above.