FAQ
Help centre

Frequently asked questions

32 answers about our hair, ordering, shipping, returns, care and wholesale. Can’t find what you need? We’re available 24/7.

Hair & quality

What type of hair do you sell?

We sell 100% Remy virgin Indian human hair bundles (straight, wavy and curly), lace closures and frontals (including 360 frontals, silk base, grey and #613 blonde), raw Indian bulk hair, wholesale packages, sample bundles, #613 blonde colored hair and I-tip extensions.

Is your hair 100% human and single donor?

Yes. All our hair is single-donor Indian human hair. Every braid is hand-picked and checked manually before it is processed into extensions.

What is the difference between Remy, non-Remy, virgin and raw hair?

Non-Remy hair comes from mixed sources with cuticles facing different directions, so it is usually acid-stripped and silicone-coated and tangles over time. Remy hair keeps the cuticles intact and aligned. Virgin hair has never been dyed, permed or chemically treated. Raw hair is unprocessed, single-donor hair with aligned cuticles — the highest grade.

What does “cuticle aligned” mean?

All the hair strands run in the same direction from root to tip with the outer cuticle layer intact. This keeps the hair smooth and greatly reduces tangling and shedding.

What is temple hair?

Temple hair is hair offered by devotees at temples in India during religious ceremonies. It is collected, hand-sorted and prepared without harsh chemicals, which is why it is prized for its strength and natural look.

Why does my hair look slightly different from the photos?

Every donor is different, so natural variations in shade, texture, wave pattern and thickness are normal for Remy virgin Indian human hair. These differences are part of what makes it real and are not defects.

Can I color or bleach the hair?

Yes. Because our hair is unprocessed, it can be colored, bleached, curled and straightened. We recommend working with a professional colorist. Please note that hair that has been colored or chemically treated cannot be returned.

How long will the hair last?

With proper care, Remy virgin Indian hair typically lasts 3–4 years. Lifespan depends on how often it is worn, washed, heat-styled and colored.

Ordering & pricing

Why don’t some products show a price?

Some products are sold by enquiry. Tap Enquire on WhatsApp on the product page and we’ll send you the price, available lengths and textures right away.

What currency are your prices in?

All prices on our website are in US dollars (USD). Shipping, import duties and taxes are not included unless stated.

How do I place an order on WhatsApp?

Tap any WhatsApp button on our site — your message opens with the product name already filled in. Tell us the length, texture and quantity you need, and we’ll confirm the price, shipping cost and how to pay.

What lengths are available?

Most hair is available from 10″ to 30″. Use the length guide on our homepage to see where each length falls, and ask us about lengths for closures, frontals and bulk hair.

How many bundles do I need?

As a general guide, 2–3 bundles are enough for a full install up to about 18″, and 3–4 bundles for longer lengths or extra volume. Add a closure or frontal if you want a leave-out-free look. Message us and we’ll recommend the right quantity for your style.

Can I order a sample first?

Yes. We recommend starting with a small order to test our quality before placing a larger or wholesale order.

Can I change or cancel my order?

You can change or cancel an order before it has been dispatched — contact us as soon as possible. Once an order has shipped, it can’t be cancelled.

Shipping & customs

Do you ship internationally?

Yes, we ship worldwide from Jaipur, India — including the United States, Canada, the UK, Europe, Africa and Australia.

How long will delivery take?

Orders are dispatched within 1–2 business days. Delivery with DHL, FedEx or Aramex usually takes 5–10 business days after dispatch, depending on your location and customs clearance.

How much does shipping cost?

Shipping is calculated at checkout based on your country, order weight and shipping method. For bulk and wholesale orders, we quote shipping together with your order.

Will I have to pay customs duties?

International orders may be charged import duties or taxes by your country. These are not included in our prices and are paid by the customer. Please check with your local customs office if you’re unsure.

How can I track my order?

Every order ships with a tracking number. We’ll send it to you by email or WhatsApp as soon as your order leaves Jaipur.

Returns & refunds

What is your return policy?

We accept returns only for damaged, defective or wrong items. Contact us within 3 days of delivery with your order number and an unboxing video or clear photos. Please read our full Return & Refund Policy.

Can I return hair if I change my mind?

No. Because hair is a personal hygiene product shipped internationally, we don’t accept change-of-mind returns or exchanges.

What happens if my item is damaged or wrong?

Once we confirm the issue, we send a replacement of the same product at no extra cost. If a replacement isn’t available, you’ll receive store credit for the item’s value.

Care & styling

How do I wash the hair?

Gently detangle first, then wash with a sulfate-free shampoo and conditioner, working from roots to ends. Rinse with cool water and air-dry whenever possible.

Can I use heat tools?

Yes. Always use a heat protectant and keep tools at a moderate temperature to keep the hair healthy and shiny.

How do I keep the hair tangle-free?

Brush from the ends upward with a wide-tooth comb or loop brush, avoid sleeping with wet hair, and loosely braid or tie the hair at night. Use a light oil or serum on the ends to keep them soft.

How should I store the hair when not in use?

Make sure it is completely dry, then store it in a breathable bag or box away from direct sunlight and moisture.

Wholesale & bulk

Do you sell wholesale?

Yes. We supply stylists, salons, hair brands and resellers worldwide. Send us your products, lengths, textures and quantities on WhatsApp or by email for bulk pricing.

Can you do custom lengths, textures or color matches?

Yes, we can prepare custom orders. Custom and made-to-order items may take longer to dispatch, and we’ll confirm timing before we ship. Custom orders are non-returnable unless damaged or wrong.

How quickly do you reply to wholesale enquiries?

We’re available 24/7 on WhatsApp, iMessage and phone, and usually send bulk quotes within 24 hours.

Contact & store

How can I contact you?

We’re available 24/7. WhatsApp, iMessage or call +91 96368 54466, or email exports@ramayahair.com.

Can I visit your store?

Yes! Our showroom is at B-239, Ramayan Marg, Vaishali Nagar, Jaipur, Rajasthan 302021, India. Store hours are Monday to Saturday, 10 AM – 8 PM IST. Get directions.

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