Return & Refund Policy

What we accept

Because hair is a personal hygiene product shipped internationally, we accept returns only if you receive a damaged, defective or wrong item.

We do not offer change-of-mind returns or exchanges (for example for a different color, length or texture) on international orders.

How to report an issue

• Inspect your order as soon as it arrives.
• Contact us within 3 days of delivery with your order number.
• Share a clear unboxing video and/or photos showing the issue.
• The product must be unused, unwashed, uncut, uncolored, with tags attached and in its original packaging.

Replacement or store credit

Once we confirm the issue, we will send a replacement of the same product at no extra cost. If a replacement isn’t available, the value of the item will be issued as store credit, which can be used on any future purchase on our website.

For approved claims you won’t be charged for return shipping or the replacement shipment. We’ll share the return instructions and address after approval.

Non-returnable items

• Items that have been used, washed, cut, colored, chemically treated or installed
• Items with tags removed or without original packaging
• Custom, made-to-order and bulk/wholesale orders (unless damaged or wrong)
• Orders reported after the 3-day window

Natural variations in color, texture and wave pattern between donors are normal for Remy virgin Indian human hair and are not considered defects.

Order cancellations

You can cancel an order before it has been dispatched by contacting us as soon as possible. Once an order has shipped, it can’t be cancelled.

Duties & shipping charges

Original shipping charges, import duties and taxes are non-refundable, except where an item is replaced because it was damaged, defective or wrong.