Shipping Policy

Order processing

Orders are usually processed and dispatched within 1–2 business days. Our business days are Monday to Saturday, excluding Indian public holidays.

Bulk, wholesale and custom orders (for example special lengths, textures or color matches) may need extra preparation time. We’ll confirm the expected dispatch date with you before we ship.

Couriers & delivery times

We ship internationally with trusted express couriers — DHL, FedEx and Aramex. The courier is chosen based on your destination for the fastest, most reliable delivery.

• Estimated delivery: 5–10 business days after dispatch.
• Every order is shipped with a tracking number, sent to you by email or WhatsApp once your order leaves Jaipur.
• Delivery times are estimates and may vary by destination, customs clearance and courier schedules.

Shipping costs

Shipping costs are calculated at checkout based on your country, the weight of your order and the shipping method. You’ll see the exact shipping charge before you pay.

For bulk and wholesale orders, shipping is quoted together with your order. Contact us for a quote.

Customs, duties & taxes

International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are not included in our product prices or shipping charges and are the responsibility of the customer.

• Customs policies vary by country — please check with your local customs office if you’re unsure.
• If a package is refused or returned because duties or taxes were not paid, the original shipping charges and any return shipping costs are non-refundable.
• Customs clearance can sometimes add a few days to the delivery time; this is outside our control.

Incorrect or incomplete address

Please double-check your shipping address and phone number before placing your order. We’re not responsible for delays, lost parcels or extra charges caused by an incorrect or incomplete address.

If you notice a mistake, contact us immediately. We’ll do our best to update it, but we can’t guarantee changes once the order has been dispatched.

Delays & lost parcels

Festivals, extreme weather, natural disasters, customs inspections or other events outside our control can delay deliveries. We appreciate your patience.

If your tracking hasn’t updated for several days or your parcel appears lost, contact us and we’ll work with the courier to resolve it.

Jurisdiction

All disputes are subject to the jurisdiction of India. Any claims or disputes arising from shipping, delivery or orders placed on this website are governed by the laws of India and will be handled by the courts of India.